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Shoppers reminded of consumer rights over festive period


With online Christmas shopping expected to reach its peak this week, the Government is alerting people to their consumer rights.


According to the Department for Business, Innovation and Skills (BIS), many shoppers are unaware of their entitlements when purchasing goods over the internet, while around 75% do not know that there is an extra 7-day cooling off period when buying online.


In addition to the cooling off period, the BIS is reminding consumers of the following:


  • Goods must fit the description that they are given
  • Products must be of satisfactory quality - you have the right for the goods you buy to be safe, work properly and be free from defects
  • Anything that is sold must be suitable for its purpose


‘What I want are confident consumers who can stand up for their rights and get a good deal,’ said Consumer Minister Ed Davey. ‘This is especially important when times are tight and everyone wants to make sure they have value for money.’


‘A savvy shopper that has done their homework before hitting the shops will not only be able to pick up the best bargains but will also be able to resolve any problems with their purchase quickly,’ said Michele Shambrook, operations manager for helpline Consumer Direct.


It estimated that £6.4 billion will be spent online over the festive period, accounting for 17p in every pound spent.


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